Product Roadmap

The Future of Sentiment

Follow our milestones as we scale raw customer inputs into operational, automated customer success decisions.

Completed

3 items listed

6 Core Emotions Taxonomy

Classification capability covering Joy, Surprise, Sadness, Anger, Fear, and Disgust.

Aspect-Based Sentiment Parsing

Allows isolating specific feature tags (UI, pricing, support) within mixed customer inputs.

Batch CSV Upload Interface

Upload customer comment files containing up to 10,000 rows on our Pro plan with immediate report output.

In Progress

3 items listed

Custom Calibration Dashboards

Allowing enterprise teams to fine-tune classification models on corporate vocabulary and brand terms.

Auto-escalation Webhooks

Trigger immediate notifications to Discord, Slack, or Zendesk when high-severity anger/disgust is detected.

Expanded Language Processing

Increasing direct aspect classification accuracy across French, Spanish, German, and Portuguese support scripts.

Planned

3 items listed

Native Ticketing Connectors

One-click marketplace installations for HubSpot, Salesforce Service Cloud, and Zendesk.

Generative Action Recommendations

Adding AI agent planners that recommend specific customer retention interventions based on batch metrics.

Real-time Voice Analysis

Processing bidirectional phone support calls to identify live customer sentiment metrics.

Have a custom integration request or feature proposal? Get in touch with our engineering team to outline custom deployment needs.